Workflow Template (SD-SLS-RE)
Definition
The following two workflow templates are delivered in the standard system for credit memo processing:
Identification code: Credit memos
Long text: Credit memo processing
Identification code:CMR_CHECK
Long text: Check credit memo requests
For additional information, see:
Flow of Workflow Template.Use
Workflow Template 20000009 Credit Memo Processing
Triggering Event in Workflow Template
Updating the credit memo request triggers the event created for object type BUS2094 which starts the workflow template.
Workflow Container and Data Flow
The information needed for the workflow is contained in the credit memo request. This information is available as an event parameter in the container for the triggered event and have to be transferred into the workflow container using data flow.
The following data flow definition between the triggering event and the workflow container is therefore defined in the standard system:
Workflow Container |
Event Parameter Container |
_ WF_Initiator <-- |
_ EVT_Object (credit memo request) |
RefCurrency (reference currency) |
|
CUSTCOMPLAINTORDER |
|
NetValue_Limit_1 |
|
NetValue_Limit_2 |
|
End_Flag (End indicator) |
The _WF_Initiator element is available in the workflow container in the standard system, while the other elements listed here have been added to the workflow container.
Terminating Events
The workflow template for credit memo requests is terminated with the Release credit memo request and Reject credit memo request events.
Check Workflow Template 20000019 Credit Memo Processing
Workflow Container
The workflow container contains the end indicator (End_Flag), information about the credit memo request (CUSTCOMPLAINTORDER) and the employee responsible (ResponsibleAgents).
Processor Assignment
All people or organizational units that are assigned to the workflow template are informed.
Maintain Processor Assignment
Depending on the net value of the credit memo request and the defined organizational plan, the employee responsible receives a workitem in his or hers integrated inbox.
For this to take place, you must list the various objects from organization management in Customizing for the SAP Business Workflow who can work with workflow-relevant credit memo requests, for example, jobs or positions. Before you do that, you need to set up the organizational plan.
User Haywood has the group leader position while user Miller is in the sales manager position.
For additional information, see: Preparation and Customizing (SD-SLS-RE).
Terminating Events
The workflow template for checking credit memo requests is terminated with the Release credit memo request and Reject credit memo request events.