Processing Request Forms (SAP Library - Requesting an Adjustment Posting from the Intranet (AC))

Processing Request Forms

Use

With a request form, you can request an adjustment posting from the Intranet.

The SAP standard includes a predefined form for adjustment postings. This form is divided into various areas, but you can adjust the layout and the individual fields individually.

Prerequisites

You first need to define in Customizing which fields are to be available on the form.

See Cross-Application Components ® Internet/Intranet Services ® Internal Service Request ® Definition of Scenarios with Specific Customizing Request for an Adjustment Posting ® Define Own Scenarios For The Request Of Adjustment Postings.

You have defined the layout of the form

Using the SAP@Web Studios

Using the Web Application Builder in the ABAP Development Workbench

If you access the form via Create an Internal Service Request from the launchpad of the Employee Workplace, you first have to select the right request from (see Creating an Internal Service Request).

Procedure

Enter the data regarding the incorrect posting.

If you access the form from the SAP R/3 System, these fields contains this information.

Enter a text to describe the problem.

This is an optional entry.

If you know the name of the processor for this problem, enter it in the processor field.

If a processor or a standard role was entered in Customizing, these fields contain the corresponding entries. The partner role setting in Customizing controls whether an individual employee or a department is entered as the problem processor. You can find additional information about roles in Defining Roles based on Responsibilities.

Caution

If an entire department was entered as the processor, you cannot overwrite the Processor field. The system displays a list of the processors.

The fields for Created by contain your data.

Check your entries.

Send the request.

Confirm the message, that your request has been saved.

Result

The request is transferred to the SAP R/3 System and assigned to a processor.