The correction and elimination of quality-related problems usually involve nonconformity costs. When you process a quality notification, you can use a QM order as a cost collector for nonconformity costs. Nonconformity costs can include:

• Internal failure costs (for example, costs for defects analyses, costs for reworking a defective product, costs for scrap, and so on)

• External failure costs (for example, warranty costs, costs for investigating customer complaints, costs for processing returned materials, and so on)

All costs accumulated in a QM order must be confirmed and settled in the Controlling (CO) component of the R/3 System.

In a quality notification, you can: