Defining Automatic Alert Notification 

Use

With the monitoring architecture, you can define auto-reaction methods that are automatically executed when alerts occur. As of SAP Basis 4.6A, you can assign the method CCMS_OnAlert_Email to MTE classes in your system. If an alert occurs in this MTE class, you are informed by e-mail, fax, or pager, even if you are not working in the Alert Monitor.

The auto-reaction method for sending the e-mail is started at most five minutes after the alert occurs. However, there can be a delay before the e-mail is sent to external e-mail addresses (that is, addresses of users that are not defined in client 000 of the same SAP R/3 System), depending on the settings in SAPconnect . You should therefore set the period for the SAPconnect send process to less than an hour.

To dial multiple pagers or to send an e-mail or a fax to multiple users (external recipients or recipients in client 000), you must first create a distribution list that contains the required data for the recipients (pager number, name, e-mail address, fax number).

1. Choose CCMS ® Configuration ® Alert Monitor, or call transaction RZ21.
2. In the Methods group box, select Method Definitions and choose Display Overview.
3. Select the method CCMS_OnAlert_Email and choose Edit Data.
4. Choose change mode with the Display « Change () pushbutton, and choose the Parameters tab page.
5. Fill out the fields as follows:

• Users that are defined in the SAP R/3 System in clients other than 000 cannot be specified in the Business Workplace directly as sender or recipient; they are regarded as external recipients. You should therefore specify the address type R (remote address) for client-specific senders and recipients in the Parameters tab page.
• If you want to define different recipients for different alerts, copy the method definition of CCMS_OnAlert_Email. To do this, select the method in the list and choose Copy (). Note that you must release the copied method as a data collection method again (see Defining, Releasing, and Transporting Methods).

1. Start the Alert Monitor using transaction RZ20 or choose CCMS ® Control/Monitoring ® Alert Monitor.
2. Start the desired monitor from the list by double clicking it.
3. Select the desired node and choose Properties.
4. The system displays the Monitoring: Properties and Methods screen. Choose the Methods tab page and then choose the Method Assignment pushbutton.
5. The system displays the Monitoring: Methods screen. The rest of the procedure depends on whether you want to assign the analysis method only to this node or to the entire MTE class.

1. Choose change mode with the Display « Change () pushbutton, and choose the Analysis tab page.
2. In the Method Assignment group box, choose the Method Name radio button and enter CCMS_OnAlert_Email in the associated field.
3. Save your entries.

1. Choose the name of the MTE class in the header data of the screen by double clicking it, and then choose the change mode with the Display « Change () pushbutton.
2. In the Analysis Method group box, choose the Method Name radio button and enter CCMS_OnAlert_Email in the associated field.
3. Save your entries.

Setting Up Central Auto-Reaction Methods