Use
You can use this function in SAPconnect and in SAPphone. If errors occur in SAPconnect when sending or receiving documents, you can set a trace to investigate the cause of the problem. If errors occur in SAPphone when inbound calls are being processed or when predictive dialing is used, you can set a trace to investigate the cause of the problem.
Procedure
SAPconnect
Select the areas for which the trace is to be switched on, switched off or continued (Continue only is used to specify that the trace is only written for objects for which a trace is already running.):
SAPphone
Select the areas for which the trace should be switched on or off:
Result
The actions in the specified areas are logged. You can display and analyze a trace in the SAP System. In addition, you can store a trace in a file on your PC and, for example, process it further in a spreadsheet program or send it to the SAP Hotline for further analysis when trying to find the cause of an error.
Function |
Procedure |
Displaying a trace |
A list of the traces that correspond to your selection criteria is displayed.
|
Loading a trace onto your PC |
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