Completion Indicator in Address Lists (SAP Library - Sales Support: Computer-Aided Selling (CAS))

Completion Indicator in Address Lists

Use

In Telesales and Telemarketing, you use address lists to contact business partners one at a time in the case of a call center campaign, or all at once, for example in a mass mailing. With the completion indicator, you can indicate which addresses or groups of addresses have already been processed, so that a customer is contacted only once per campaign.

You can set the completion status for:

A complete mailing
An address interval
An individual address

Activities

You can change the status of the whole address list or of individual addresses.

To change the status of the address list, choose the address list from the direct mailing screen or go to Address list ® Change in the Sales Support menu.
To change the status of the address list to "being edited" or "completed" in the Edit version screen, choose Edit ® Change version to.

Note You cannot set or change a status if someone else is processing the same interval or address at the same time as you.

To set the status to "released", choose Release, either in the Edit version screen for list processing, or in the Address list section of the Direct Mailing screen.

Note You must release all versions of the address list in order to carry out the mailing.

When you set the indicator for an address interval, all addresses in the interval are considered complete for processing. The statuses for the addresses are not actually set to complete, however, allowing you to set or reverse the status of an address interval without losing the original statuses of the individual addresses. To change the status of the individual addresses, choose Display addresses from the Edit version screen.
You may want to take all addresses into account for the mailing, regardless of the completion status. To do this, copy and modify report RVCASM01, setting the reprint switch.