When you create a claim, or each time you access the claim to change it, you assign it to a partner type. Claim Management offers the following partner types:

• Vendor
• Customer
• Internal

Depending on the partner type, the system determines the following in claim processing:

• A suitable partner

• For customers:
  Customer Address, where you can enter a customer who already exists in the system
  Contact Person Address, for the contact person at the customer
  Notification Address: for example, the customer's lawyer
• For vendors:
  Vendor Address, where you can enter a vendor who already exists in the system
  Manufacturer Address
  Notification Address: for example, sales and distribution at the vendor

You can enter a contact person in the notification address.

If you change the partner type, for example, from customer to vendor, the system adopts all the partners and displays them in the partner overview.

In the standard claim configuration, the contact person is always the customer contact person.

• Allowed reference documents