Worklists in Repairs Processing (SAP Library

Worklists in Repairs Processing

Use

You can create worklists of all the repair orders that have reached a certain status. For example, you want to process all repair orders for which the system could not generate actions automatically so you create a list of all repair orders with the status "Business decision required".

Activities

You have the following options for creating worklists:

To process all repair orders with a particular status manually, create a document by status list.

To create a worklist of documents by status, choose Logistics ® Service Management ® Service processing and then Order ® Customer repair ® Docs. by status.

You specify a status that is relevant for repairs processing, for example, "Business decision required" as a selection criterion. The system creates a list of all repair orders with this repair request item status. You can check each document in the list to determine what action needs to be taken before you can continue with repairs processing.

Caution

When you run report SDREPA01, you initiate the repair start and the generation of repair items automatically. You should only use this report if you perform the technical check manually, that is, you do not use inspection lots or notifications.

Run report SDREPA01 in the background to automatically update all repair orders with the status "Business decision required" to status "Business decision made" and thus initiate the repair start and the generation of repair items.