Returns
Use
Returns are used to model the return of merchandise to an external or internal vendor. This is particularly important in the retail industry.
Integration
The following illustration shows all the types of returns possible in the R/3 system:
Features
Returns differ depending on the vendor and recipient of the goods:
An external customer or consumer returns goods to your company.
See SD - Billing:
Billing Document Type
See ISR - SAP Retail: Sales/Returns (Store)
In both cases, you enter a return. The system posts a goods receipt and creates a credit memo. You can enter the return with or without reference to another document in the system (such as a sales order).
Your company returns goods to an external vendor. The system posts a goods receipt correction and issues a credit memo against the vendor which it takes into account in Invoice verification. You can post the return without reference to another document in the system (such as a purchase order).
Unlike this type of return without reference to another system document, a return in MM involves a reference to an external document (such as a purchase order).
In this case, stock is transferred between two sites in your company. You return the goods without reference to another system document to the internal vendor, i.e. the supplying site.
See Returns to Vendor and Store Returns
The following cases exist:
The system corrects the stocks. There is no internal billing.
The system corrects the stocks. It also creates credit memos for the internal vendor and the internal customer.
See also:
ISR - SAP Retail:
Vendors: Returns with Deliveries
ISR - SAP Retail:
Vendors: Processing Rack Jobber Returns
SD – Sales:
Returns