This standard task is used to decide whether an error that occurred during creation of a cash-on-delivery order is to be corrected. As in standard task TS20000357, the agent is provided with all information needed to reconstruct and correct the error. In addition, the agent is told that the customer wanted to pay by cash on delivery.

The agent can end processing of the task by choosing Error corrected. The agent can also cancel the task, in which case the task remains in the agent’s integrated inbox for further processing.

Object method referenced: object type DECISION, method: Process,

Agent assignment: For the validity period, this standard task is addressed to the agents in the sales office or sales area which are responsible for the online store. These employees are determined via standard role 20000045 (agent for Internet sales orders).