The SAP Support Line Feedback allows SAP users to contact their support group directly from within the SAP System. The support group can consist of the Customer Competence Center (CCC) or the SAP support group.

• SAP users can enter their inquiry or problem on a simple entry screen and send it to their responsible support group. To create notifications, they do not have to log onto another system.
• The responsible support unit may be able to process the notification more effectively. While an SAP user is recording a notification, the SAP System automatically enters the system data in the notification, which is needed for efficient processing.
• The CCC is linked directly to SAP. Employees in the CCC can forward the notifications in their system directly to SAP. They do not have to log onto the SAPNet - R/3 Frontend separately.

You can use the feedback notifications to directly link an SAP end user to:

• The Customer Competence Center (CCC)

• SAP

The Support Line Feedback is supported by the following functions:

• Notifications in the SAP System: Tools to process and manage problems efficiently. Since these notifications are fully integrated in the SAP System infrastructure, potential interface problems are eliminated. To be able to use the functions in the Support Line Feedback effectively, you should be familiar with the notifications in the SAP System.

• The SAPNet - R/3 Frontend: an SAP-based service system that is available to all SAP customers worldwide as a central SAP installation. This system is the technical interface between your SAP System and SAP.