Searching For Solutions: Flow 

Use

You have called up the internal service request from your launchpad in the Workplace via Create internal service request.

Enter a problem description. The system uses a search engine to find you solutions to this problem. You do not need to restrict your text to key words when you enter it. The search engine does not just filter the text using the words, but also includes their grammar, and uses word families for the search.
For more information on the search machine, see the SAP Library under Financials ® Controlling ® Cost Center Accounting ® Information System ® Interactive Information System, then search for report documentation under the Document Search Using The Retrieval System.