Creating Templates (SAP Library - Internal Service Requests)

Creating Templates

Use

Using the template to create an internal service request is only useful if it is for a cost-incurring request, such as a removal. In a template, you store rules for calculation of the costs that are incurred during request processing.

Prerequisites

You have indicated the scenario as cost-incurring.

Tasks

You store the use of a template, and its definition in Customizing under Cross-Application Components ® Internet / Intranet Services ® Internal Service Request ® Definition of Scenarios ® Define Scenarios.

After you have defined a template, it is not automatically transported with the other details that you stored in the scenario. To transport the template settings, go to Customizing, and choose Cross-Application Components ® Internet / Intranet Services ® Internal Service Request ® Scenario Definition ® Settings for Cost Incurring Scenarios ® Transport Template Settings.

Caution

Note that you can use only the kind of templates for costing scenarios that you defined in the scenario Customizing (see above).

You have provided your cost-incurring scenario with a template. This template calculates the incurred costs using the different fields filled in the request.

For more information on templates, see the SAP Library under Financials ® Controlling ® Overhead Cost Controlling ® Activity-Based Costing ® Template.