Entering content frameFunction documentation Preparing The Internal Service Request Locate the document in its SAP Library structure

Use

To be able to use the internal service request, you need to make some default settings in Customizing under Cross-Application Components ® Internet / Intranet Services ® Internal Service Request Scenario Definition ® Define Scenarios.
For more information, see also: Definition Of A Scenario.

You can also create the form layout for each request yourself.

Prerequisites

Customizing for internal service requests includes the previous customizing settings.

For more information, see the implementation guide (IMG) under Cross-Application Components ® Internet / Intranet Services ® Scenario Definition ® Prepare General Notification.

Features

Preparing internal service requests includes defining the characteristics for the general notification, and for the scenario.

Activities

You prepare the general notification in Customizing. As a minimum, you need to define notification types before you can set up scenarios. Use the notification types defined by SAP also.

Define a scenario.

Depending on the type of scenario, develop templates for calculation of the costs incurred by the execution of the request, or use Easy Cost Planning and Execution Services.
For more information, see the SAP Library under Financials ® Controlling ® Product Cost Controlling ® Easy Cost Planning and Execution Services.

Transport the template settings.

 

 

 

 

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