Transmission Medium 5: Communication Strategy
Definition
The communication strategy is used to define the sequence in which the system searches for communication methods (Internet, fax, X.400) for a partner. The communication methods must be supported by SAPconnect. The first communication method for which an address exists in central address management is used.
The communication methods supported by SAPconnect are not the same as the transmission media supported by Message Control.
Use
Communication strategies are used to automatically select the preferred communication method for contacting one particular partner.
You can create a communication strategy in Message Control Customizing by selecting Cross-application Components ® General Application Functions ® Message Control The sequence is defined by positions.
The following communication types can be used:
In the condition record for your transmission medium 5, select Communication and save your communication strategy from the next screen.
You want to send advertising material to all customers, by e-mail in each case if possible. Those customers who do not have an e-mail connection should receive the material by fax. Those customers who have neither an e-mail connection nor a fax connection should receive printed material by mail.
Integration
Save the addresses and communication methods in central address management. Select Tools ® Business Communication, Office ® Addresses ® External Companies/Contact Person. New communication methods can be created by selecting Additional Communication.
The current user is used as the sender. Make sure that the user has communication data in the relevant communication types (for example, the sender has to have an e-mail address to send e-mails.)
You can define a communication strategy per output type in Customizing, which the system should propose when creating a condition record. For more information, see
Defining Output Types