Notification (SAP Library - Internal Service Requests)

Notification

Definition

Data record that a user can use to inform an application area about a particular subject matter.

Use

You can use the notifications in the SAP System and on the Intranet to record and process various business-related information. The notification supports you with a number of functions that you can use to process this information. The most important of these functions allow you to:

Record problems or information

Define and execute tasks

Log activities

Record costs

Manage the status of notifications and tasks

Communicate with persons or departments affected by the subject matter

Evaluate notification data

Structure

In the SAP System, you can process notifications in a simplified or extended view. The structure of a notification differs on the basis of this processing view:

Notification structure for simplified notification processing

Notification structure for extended notification processing

If you have the appropriate authorization, you can switch between the simplified and extended processing view.

Integration

The SAP System currently supports the following notification categories:

Quality notification
Maintenance notification
Service notification
Claim
Feedback notification (R/3 Support Line Feedback)
Internal service request
Change notification
General notification