Creating a Service Order from a Sales Order 

Purpose

Sales organization 1000 (Germany) of the IDES company sells personal computers and provides a maintenance and repair service for these products. The IDES model company also install networks. If a customer orders the installation of a network, the system determines the network characteristics according to the customers specifications. The system then determines the sales price. The network characteristics also influence the service order that is created simultaneously with the sales order. An employee from the service department of the IDES model company will then execute the network installation at the customer´s based on this service order. The controlling application is able to check the profitability of the individual order, because revenues and costs of the network installation were posted to the sales order.

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Process Flow

You can find the data for this process under .

  1. Entering a Customer Notification and Creating a Service Order
  2. Setting an Service Order to „In Process"
  3. Processing the Service Order
  4. Settling the Service Order
  5. Invoicing the Sales Order
  6. Analyzing the Cost Report in the Sales Order
  7. Settling the Sales Order
  8. Analyzing Line Items in the Financial Statement