Quality Notifications as Complaints Against the Vendor 

Purpose

In this process, you see how a defect determined during quality inspection is analyzed and documented in a quality notification. The corrective tasks include a complaint against the vendor and returns processing.

Prerequisites

This process uses the data from the processes QM in Procurement and Inventory Management and Acceptance Inspection. However, the process can also be performed independently.

Initial access to this process depends on previous developments and personal requirements. You have the following options:
  1. You want to perform the process independently.

    2. Creating a Problem Notification

  2. You want to perform the process independently, but base it on the materials management data from the QM in Procurement and Inventory Management process.

    3. Problem Notification with Reference to MM Data

  3. This process is a continuation of the QM in Procurement and Inventory Management or Acceptance Inspection processes and you want to begin problem processing using the worklist.

    4. Processing Problem Notifications Using the Worklist

  4. This process is a continuation of the QM in Procurement and Inventory Management or Acceptance Inspection processes and you want to begin problem processing using the Workflow function.

Processing Problem Notifications Using Workflow

Process Flow

You can find the data for this process under .

  1. Creating a new problem notification or processing an existing notification

    2. You make a note of the content and reference data for a problem notification.

    1.1 Creating a Problem Notification or

    1.2 Problem Notification with Reference to MM Data or

    1.3 Processing Problem Notifications Using the Worklist or

    1.4 Processing Problem Notifications Using Workflow

  2. Analyzing defects, defining corrective tasks

    3. You describe a defect based on attributes like defect type, defect location, and cause of defect and then perform a quantitative evaluation of the defect. You make a note of the quantities with this defect. You then determine the activities, further tasks, and the responsible departments.

    Defects Analysis and Corrective Tasks

  3. Using documents to supplement notification

    4. You include a technical drawing as a document for the problem notification.

    Assigning a Document

  4. Nonconformity costs

    5. You create a QM order as a cost collector for the problem. You enter the expense of the defects analysis in this order and trace the nonconformity costs using the cost report.

    Nonconformity Costs

  5. Completing the corrective task

    6. You can access processing of the corrective task in the following ways:

    5.1 Using the worklist function

    Completing Corrective Tasks Using the Worklist

    5.2 Using the Workflow function

    Completing Corrective Task Using Workflow

  6. Dealing with the defective material

    7. You make a note of the defective quantities. You then ensure that the defective quantities are not used by posting them to blocked stock.

    Posting to Blocked Stock

  7. You return the goods to the vendor. You can do this in the following ways:

7.1 Return Delivery with Reference to Existing Purchase Order

The return delivery creates a returns item in the purchase order.

7.2 Return Delivery Without Reference to Existing Purchase Order

The return delivery creates a purchase order for return delivery

Then you send the goods.

Outbound delivery

You then request a credit memo.

Memo request/debit posting
  1. You request an 8D report with quality assurance information from the vendor.

    2. 8D Report

  2. For subsequent acceptance inspections, you change the inspection severity to the initial inspection severity.

    3. Resetting the Quality Level

  3. To prepare for your conversation with the vendor, you collect information from the following evaluations:

    4. 10.1 You take the history and current vendor evaluation from the buyer’s negotiation sheet.

    Buyer’s Negotiation Sheet

    10.2 You find out if there have been problems with this vendor or material in the past.

    Related Notifications

    10.3 You investigate what steps have already been taken in relation to this problem.

    Action Log

  4. You classify the problem notification as being of external origin and close the notification.

Completing the Notification