Technically Completing the Service Order 

Use

In the service order, you register the completion of the repair. The result is documented on the repair request screen.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    From the Service Processing node, choose Order ® Service Order ® Change.

    Transaction Code

    IW32

  2. Enter the following data:
    3.

    Field

    Data

    Order

    Noted number of the service order

  3. Choose .
  4. Choose .

    5. You posted all devices to the unrestricted-use sales order stock. Thus the system proposes the delivery of the repaired equipment to the customer as the next step. Due to the pre-setting in the repair scheme that is controlled via the schedule, the system automatically creates the sub-item necessary for this operation in the repair request.

  5. Choose Continue.
  6. In the dialog box, choose .
  7. Choose Order ® Display.
  8. Enter the following data:

    9. Field

    Data

    Order

    Noted number of the service order

  9. Choose .
  10. To see the document flow, choose .
  11. Position your cursor on the line of the sales Order and choose Display document.
  12. Choose Edit ® Display criteria ® All Items.

    13. The item with the number 10300 was created automatically by the system on completing the service order technically. Based on this item, the delivery of the repaired devices to the customer takes place.

  13. Choose until the overview tree appears.