Processing and confirming the Service Order 

Use

Playing the role of a service technician, you take the materials necessary for the repair. After completing the repair, you confirm the working hours. You post the repaired devices from the blocked stock into the unrestricted-use sales order stock.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    From the Service Processing node, choose Confirmation ® Goods Movement ® Goods Movement

    Transaction Code

    MB11

  2. Choose To oder...
  3. Enter the following data:
    4.

    Field

    Data

    Order

    Noted number of the service number

  4. Choose .
  5. If necessary, enter the stroage location 0001 and choose .
  6. Choose .
  7. Choose .
  8. Call up the transaction as follows:
    9.

    Menu Path

    From the Service Processing node, choose Confirmation ® Entry ® Individual Confirmation (Time)

    Transaction Code

    IW41

  9. Enter the following data:
    10.

    Field

    Data

    Order

    Noted number of the service order

  10. Choose .
  11. Enter the following data:
    12.

    Field

    Data

    Actual work

    2 (default)

  12. Choose .
  13. Choose until the overview tree appears.
  14. Call up the transaction as follows:
    15.

    Menu Path

    From the Service Processing node, choose Confirmation ® Goods Movement ® Goods Movement

    Transaction Code

    MB11

  15. Enter the following data:
    16.

    Field

    Data

    Document Date

    Current date

    Posting date

    Current date

    Movement type

    343

    Special stock

    E

    Plant

    1200

    Storage location

    0001

    The movement type 343 and the special stock characteristic trigger a stock transfer of the quantity entered from the blocked stock to the unrestricted-use stock of the respective order.

  16. Choose .
  17. Enter the following data:
    18.

    Field

    Data

    Order

    Noted number of the repair request

    Item number (in the line Sales Order)

    10000

    Material (1. line)

    R-1001

    Quantity

    3

  18. Choose .
  19. Choose .

    20. The system displays the serial number selection.

  20. Choose .

    21. The system lists the serial number that are in the blocked stock of the repair request.

  21. Choose .
  22. Choose .
  23. In the dialog box, choose .
  24. Choose .
  25. Choose until the overview tree appears.