Displaying the Repair Request and the Service Order 

Use

From the transfer posting of the checked devices the blocked repair stock, the system derives a new operation Repair in the order. The decision to execute this operation has been made automatically due to the settings in the repair scheme, the repairs processing is controlled by. The execution of the repair is done with the help of a service order.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    From the Service Processing node, choose Order ® Customer Repair ® Display

    Transaction Code

    VA03

  2. Enter the following data:
    3.

    Field

    Data

    Order

    Noted number of the Repair request

  3. Choose .
  4. Choose Edit ® Display criteria ® All items.

    5. Due to the result of the technical check, the system created a new sub-item in the repair request (10200). This repair item is coupled to a service order that has also been created automatically by the system.

  5. Select the first item and choose Repairs.

    6. The result of the technical check has been send to the repair request screen. The decision to execute this operation has been made automatically. (see field RepStatus). The repair item mentioned above and the service order are the result of this decision. The Overview for Repair Request not only displays the Returns but also a new operation Repair.

  6. Choose SM Order.

    7. Based on the service order, the devices are repaired. Specifications such as sold-to party, equipment and service product are taken from the repair request.

  7. Note the number of the service order (in the field Order in the first line).
  8. Choose until the overview tree appears.