Creating the Service Notification and the Repair Request 

Use

The customer notifies the breakdown of three pieces of equipment and the service department dispatches this equipment for repair. You receive the malfunction message and enter a Repair request in the system.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Notification ® Create (General)

    Transaction Code

    IW51, IW53, VA03

  2. Enter the following data:
    3.

    Field

    Data

    Notification type

    S4

    This type of notification enables the entry of a material number as reference object.

  3. Choose .
  4. Note the notification number.
  5. Enter the following data:
    6.

    Field

    Data

    Sold-to party

    1177

    Material

    R-1001

    Description (in the block Subject)

    R-1001: Returns and Repair

  6. Choose .
  7. In the action box, choose Create repair order.
  8. Enter the following data:
    9.

    Field

    Data

    Order type

    RAS

    Sales org.

    1000

    Distr channel

    14

    Division

    00

    Sold-to party

    1177 (default)

    PO number

    Notification number (default)

    PO date

    Current date

    Material

    R-1001 (default)

    Order quantity

    3

  9. Choose Notification and order.
  10. Choose Service notification ® Display.
  11. Enter the following data:
    12.

    Field

    Data

    Notification number

    Noted Notification number

  12. Choose Notification.
  13. To display the Document flow, choose .
  14. Position your cursor on the line for the sales order and choose Display document.

    15. The notification number has been transferred to the repair request as the order number. In the item displayed, you can see the detailed data of the repair request of the customer. The defect personal computers are listed as equipment material in this repair maintenance request item.

  15. Select the item and then select Repairs.

    16. The system proposes a returns for the piece of equipment to be repaired as the next operation within the repairs processing (see characteristic Returns in the block Overview of repair request). The business decision to process the proposed returns operation has been made by the system automatically (see RepStatus).

  16. Choose .
  17. Choose Edit ® Display criteria ® All items.

    18. Due to the decision made to process the returns operation, the system created a sub-item for the repair maintenance request item. It contains the necessary information for the creation of the returns delivery.

  18. Note the Repair request number given in the Repairs/ Service field.
  19. Choose until the overview tree appears.