In the course of regular maintenance work on the gas utilization plant, a leak in a gas pipe was detected during the pressure check.

An external company performed the maintenance work. On the basis of an existing outline agreement containing all current services, this company also performs the current required repair. The employee responsible in the plant maintenance department is informed of the malfunction by telephone.

In order that maintenance tasks can be performed quickly, you enter a short malfunction report and create the maintenance order directly from it. You release the order and print the papers.

When you create the order, the system generates a purchase requisition automatically. You convert this purchase requisition to a purchase order with reference to the contract.

The instruction to perform the repair is made verbally at an early stage, to ensure prompt repair. The purchase order forms the basis for later settlement.

Once completed, the services performed are recorded in a service entry sheet. You post the invoice to the purchase order.

You confirm and complete the order. Finally, you analyze the cost situation and settle the order.