Use
You are looking for a solution to a certain problem.
Prerequisites
You are working in the mySAP.com Workplace.
You have called up the
internal service request from your launchpad in the Workplace via Create internal service request.Flow

Activities
Enter a problem description. The system uses a search engine to find you solutions to this problem. You do not need to restrict your text to key words when you enter it. The search engine does not just filter the text using the words, but also includes their grammar, and uses word families for the search.
search for report documentation under the Document Search Using The Retrieval System.
Result
You have found solutions for the problem.