Confirming a Service Order 

Use

You confirm the effort necessary for the repair now. It is assumed that you enter the effort in two partial confirmations. All materials used for the repair are also confirmed. You decide whether the floppy disk drive is exchanged for goodwill.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Confirmation ® Entry ® Individual Confirmation (Time)

    Transaction Code

    IW41

  2. Enter the following data:
    3.

    Field

    Data

    Order

    Your order number

  3. Choose .
  4. Enter the following data:
    5.

    Field

    Data

    Actual work

    1

    Final confirmat

    Deselect

    Clear open res.

    Deselect

    Work start

    Current date

    Work end

    Current date

  5. Choose .
  6. Choose .
  7. Enter the following data:
    8.

    Field

    Data

    Order

    Your order number

  8. Choose Parameters.
  9. In the Goods movements area, select All comps, then choose .

    10. Setting this indicator causes the system to display all the materials assigned to the operation to be confirmed in the goods movement overview.

  10. Choose .
  11. Enter the following data:
    12.

    Field

    Data

    Actual work

    2

    Work start

    Current date

    Work end

    Current date

  12. Choose .
  13. Choose Goods movements.

    14. The materials assigned to the operation are listed. The withdrawal of the materials listed here is posted when the confirmation is saved.

  14. Move the screen section to the right by scrolling the horizontal scrollbar until you can see the column Accounting Indicator (AInd).
  15. Enter the following data:
    16.

    Field

    Data

    AInd (in the line of material R-1150)

    K1

    Using the accounting indicator, you can differentiate between costs in service processing. When billing the service order, the accounting indicator K1 leads to a price reduction of 100 %. All costs marked with this accounting indicator are therefore not billed to the customer.

  16. Choose .
  17. Choose until the overview tree appears.
  18. Call up the transaction as follows:
    19.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Order ® Service Order ® Change

    Transaction Code

    IW32

  19. Enter the following data:
    20.

    Field

    Data

    Order

    Your order number

  20. Choose .
  21. Choose Extras ® Cost Reports ® Planned/actual comparison.

    22. The completion confirmation has caused he order to be debited with actual costs. These are compared to the planned costs.

  22. Choose .
  23. To complete your order, choose .
  24. In the dialog box, choose .
  25. Choose until the overview tree appears.