Processing a Service Order 

Use

In the following process, you play the role of a service employee who is responsible for repairing the equipment. First of all, you plan the work to be performed in the service order.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Order ® Service Order ® Change

    Transaction Code

    IW32

  2. Enter the following data:
    3.

    Field

    Data

    Order

    Number of your service order

  3. Choose .
  4. To check the object information for your piece of equipment, choose in the Reference object section.

    5. The notification that triggered the service order is listed here.

  5. Choose .
  6. Enter the following data:
    7.

    Field

    Data

    Work durtn (in the section ‘First operation’)

    2

  7. Choose .
  8. Choose the Components tab page.
  9. To call up the Structure list, choose List.

    10. The structure list informs you about the components of the equipment to be repaired. The materials necessary for processing the repairs can be copied from this list into the service order.

  10. Select the materials R-1150 and R-1160, then choose .
  11. Enter the following data:
    12.

    Field

    Data

    SLoc (in the line for material R-1150)

    1500 (overwrite the default value)

    SLoc (in the line for material R-1160)

    1500 (overwrite the default value)

  12. Choose .

    13. The system calculates the planned costs of the order according to the entries made for the planned working hours and the materials necessary.

  13. Choose Extras ® Cost reports ® Plan/actual comparison.

    14. The planned costs are displayed under the corresponding cost element types.

  14. Choose .
  15. Choose .
  16. Choose until the overview tree appears.