The following, additional information is aimed at IDES users who are already with familiar with Customizing for the application components CS (Customer Service) and SD (Sales and Distribution). The aim is to show the billing of a service order from a Customizing perspective using the data contained in this process. Because this text refers to this IDES demo, you should read it after completing the process flow.

When you execute the service order, costs are incurred due to internal activities, external activities, or material consumption. These costs are posted to the service order, where they form the basis for a billing request. The service order is billed to the customer using the billing document generated by the billing request. The cost data of the order are converted to billing request items through dynamic items. These dynamic items are created when the billing request is generated. You copy information from the service order. The R/3 System uses this information to generate the billing request items. The rules for structuring the dynamic items and for converting these items into material numbers for the billing request items are defined) in Customizing using the dynamic item processor profile (DIP profile).

You also use Customizing to determine that DIP profile 00000001 is the automatic default for service order type SM02, which was used to create the service order in this IDES process.

(see SAP Reference IMG: Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Maintenance and Service Orders ® Functions and Settings for Order Types ® Credit Limit Checks, Sales Document Types for Service Orders).

In this IDES process, order costs are incurred due to two activity confirmations with activity type 1410 for cost center 4100, and due to the consumption of materials R-1150 and R-1160. The rules of the DIP profile 00000001 are explained based on this information.

(see SAP Reference IMG: Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Basic Settings ® Quotation Creation and Billing for Service Orders ® Profiles for Quotation Creation, Billing, Results Analysis).

When creating the billing request, the system takes the entries for usage 1 (that is, billing and calculation of profits).

On the level "Sources", it has been defined for this use that source 0001 (that is, actual costs – line items) is evaluated for the creation of dynamic items.

The line items created due to the first activity confirmation contains the information that the costs were incurred under activity type 1410 in cost center 4100. On the level "Characteristics", the characteristics "cost center" and "activity type" has been marked as relevant for usage 1. Thus, the system copies activity type 1410 and cost center 4100 from the line item to the dynamic item. They can now be used for further processing. Both characteristics are used to derive a material for the billing request (see indicator "Material determination"). With regard to the characteristics relevant for the creation of a dynamic item, the line item of the second activity confirmation is identical to the first line item. The system therefore creates one common dynamic item for both line items that displays the sum of the costs incurred.

On the level "Material determination", the system lists the material SM-REPHOUR. It is therefore one of the materials intended for transfer to a billing request item.

On the "Criterion" level, it has been defined that this material is derived from the criteria "cost center" and "activity type". The criterion "cost center" is met if the cost center of the dynamic item corresponds to a value of set SM-CC1. The set SM-CC1 contains the cost center 4100.

(see: Accounting ® Financial Accounting ® Special Purpose Ledger ® Tools ® Set maintenance ® Sets ® Display).

The criterion "Activity type" is met if the activity type of the dynamic item corresponds to a value of set SM-AT1. Set SM-AT1 contains the value 1410. Both criteria have been met in this example. The material number SM-REPHOUR is therefore allocated to the dynamic item.

The line item created due to the withdrawal of material R-1150 contains, for example, information about the cost element and the material number. The characteristic "Cost element" and "Material" are relevant for the creation of dynamic items and are therefore copied to the dynamic item. The characteristic "Cost element" is used for material determination. On the level "Material determination" you will find an entry without a material number where the indicator "Direct material" is set. This indicator ensures that the R/3 System assigns the material contained in the line item to the dynamic item. On the level "Criteria", it is defined that this type of assignment only occurs if the line item was posted to the cost element in the set CO-PC-MAT. This set comprises the cost elements used to post material consumption. In this example, the withdrawal of material R-1150 was posted under cost element 410000. This cost element belongs to the cost element set CO-PC-MAT. This means that the criteria for the material determination have been fulfilled, and that the material R-1150 contained in the line item is transferred to the dynamic item.

The line items for the consumption posting of material R-1160 leads to a separate dynamic item as the characteristic "Material" has a different value. The material determination is processed according to the same logic described above.

The billing form for the service order decides whether the order is billed as flat rate or resource-related. To make this distinction, information about the billing form must be available when the billing request is created. For this reason the billing form is selected as a relevant characteristic.

The characteristic "Product" is marked as relevant for further processing. This control data is a prerequisite for copying a service product specified in the service order to the billing request.

When posting the material consumption for material R-1150, the system enters the accounting indicator K1 (goodwill 100%). This entry is copied to the line item. The accounting indicator is also a relevant characteristic in the DIP profile 00000001 for usage 1. The entries concerning the accounting indicator are therefore copied from the line item to the dynamic item. The accounting indicator can thus be used to price the billing request item resulting from the dynamic item. The costing sheet PSER02 used in the billing request contains the condition type KBM1 (goodwill/warranty). The access sequence assigned to this condition type allows you to enter condition records dependent on the accounting indicator. In this example, there is a condition record that determines a 100 per cent deduction if the accounting indicator K1 is available.

To avoid the summarization of several dynamic items with various accounting indicators in one billing request item, the indicator "No summarization" was set in the DIP profile for the characteristic "Accounting indicator".

You can also determine for which condition types entries can made for the document type of the billing request on the overview screen of the dynamic items. You must specify the defined condition type if the costs of the dynamic items should be copied to the price determination of the respective billing request items. In this example, the costs are copied to the condition type EK01 (see SAP Reference IMG: Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Basic Settings ® Quotation Creation and Billing for Service Orders ® Assign Conditions to Sales Document Types).

When a service order is billed, the billing form determines whether the order is billed at flat rate (billing form = 01) or resource-related (billing form = 02). In this IDES process, we offer an example for resource-related billing. We explain item category determination for creating the billing request for this example:

The billing form is not explicitly specified. In this case, the system assumes a resource-related billing. The service order is created without entering a service product in this example. When creating the billing request, the dynamic items become the main items of the sales document. With resource-related billing, the item category determination for the dynamic items is processed with the item usage SEIN.

Item category determination for items with material SM-REPHOUR is executed using the following entry:

Sales document type LV + item category group LEIS + usage SEIN ® L2N.

Item category determination for items with material R-1150 or R-1160 is executed using the following entry:

Sales document type LV + item category group NORM + usage SEIN ® L2N.

Item category L2N is priced, then it is billed.

(See SAP Reference IMG: Sales and Distribution ® Sales ® Sales Documents ® Sales Document Item ® Assign Item Categories or Define Item Categories).