Performing a Service Order and Billing 

Purpose

In response to a problem notification, a service order is created for the repair of an installed equipment at the customer site. After completion of the service order, the repair is billed to the customer.

You can find more information about this process under .

Process Flow

You can find the data for this process under .

  1. Creating the Initial Situation
  2. Entering a Problem Notification and Creating a Service Order
  3. Processing a Service Order
  4. Confirming a Service Order
  5. Creating a Billing Request (Resource-Related Billing)
  6. Creating a Billing Document
  7. Settling and Completing the Service Order
  8. Displaying Line Items in Profitability Analysis
  9. Displaying a CS Report in Profitability Analysis

Instead of working with the default equipment number, you can also create your own equipment number if you first run the Selling a Serialized Product and Creating an Equipment Master Record process.