Warranty Management 

Use

Before you create a warranty master, you must determine how the warranty is to be used. For this, you need to use a warranty type.

The warranty type specifies what sort of warranty is involved, meaning how it is used. The warranty type is assigned to an internal warrant category, which indicates whether the system user’s company is the warrantee, or the guarantor.

Prerequisites

In the standard system, the following warranty types can be differentiated from the perspective of the system user:

Warranty type

Warranty category

Manufacturer and vendor warranties

Warrantee (inbound)

Customer warranties

Guarantor (outbound)

You can define in Customizing the different types of warranty that are required by your company, and assign one of the two available warranty categories to each warranty type. When you, as a system user, create a master warranty, you must use one of the existing warranty types for this.

Features

Each warranty type is assigned internally to a warranty category. In the system, there are two warranty categories that define warranty from the user's perspective. The warranty categories are predefined in the system and cannot be changed. The warranty category has the following two characteristics:

The warranty comes from outside the company (for example, from a vendor or an manufacturer). It is defined from the perspective of the warrantee.

The warranty comes from your own company, and goes to a customer. It is defined from the perspective of the guarantor.

The warranty category is set internally in the system, and cannot be changed on a company-specific basis.

A supplier of photocopiers sells you a machine. The supplier gives you a warranty for the machine. This warranty is indicated in the system as being an inbound warranty under the warranty category Warrantee. (The warranty type in this case is vendor warranty.)

You then sell or rent out the machine to a customer, and give him a warranty for it. This warranty is indicated in the system as being an outbound warranty under the warranty category Guarantor. (The warranty type in this case is customer warranty.)