Use
If you want to reject a complaint, you can:
Features
The reason for rejection has the following effects on a complaint:
Sales document |
Effect |
Free of charge deliveries Free of charge subsequent deliveries |
A delivery cannot be created. |
Returns Credit or memo request Invoice correction request |
A credit or debit memo can be created. The items that were rejected are not taken into account when you calculate a credit memo value in the billing document. However, they are copied into the billing document as statistical items. This means that you can see immediately in the invoice which items you have to pay for and which have been rejected. |
Activities
If you want to reject the whole complaint, you have to enter a reason for rejection in the sales document header.
If you only want to reject some items, you have to enter a reason for rejection for each individual item.