Business Background (QM-QN-NM) 

This section describes the business background for storing outgoing documents in the R/3 application component Quality Management (QM).

Quality Management and SAP ArchiveLink

In the QM component, you can use quality notifications to record, process and monitor different types of problems. These problems may or may not be quality-related and their cause may be internal or external. The SAP ArchiveLink function is a cross-application tool that supports you in your notification processing activities. It provides a quick and efficient way of storing outgoing documents in external systems.

Quality Notification Shop Papers

When you process a quality notification in the QM application component, you can print and store various shop papers. A shop paper is an outgoing original document that contains specific information about the quality notification or contents of the notification. The following shop papers have been predefined for the different quality notification types in the QM application component:

The notification overview contains a summary of the pertinent information in a quality notification (for example, information relating to the notification header and the defect items).

The item overview contains detailed information about the defect items in a quality notification.

The "letter of complaint" is an official letter addressed to the vendor. It lists the defects that were identified in an inspection and processed in a quality notification. This type of shop paper is currently only available for quality notification types F2 (vendor defect) and Q2 (complaint against vendor).

Refer to the table in the section "Technical Implementation (QM-QN-NM)" for an overview of the different quality notification types that are available.

When Can You Use the Scenario "Storage of Outgoing Documents"?

When you create or change a quality notification, you can print the quality notification shop papers. This print function allows you to select one of the following output modes, depending on how the storage mode has been set for the shop papers:

When you store a shop paper, the system stores the document in SAP ArchiveLink. Once the system has stored the shop papers, you can display them, using the SAP ArchiveLink viewer.

Storage of Outgoing Documents