Process Flow: Combination of Both Storage Scenarios (QM-QN-NT/NM) 

This example describes a scenario in which a single incoming original document is assigned to two separate quality notifications. The incoming document is scanned and assigned to a quality notification using the storage for subsequent entry function. The same incoming document is subsequently assigned to a second quality notification, using the assignment and storage function. The document does not need to be scanned again for this procedure.

  1. A customer sends a fax that describes two problems that were confirmed in a recent delivery of goods (for example, a number of parts for a delivery item were defective and several parts for another delivery item were missing).
  2. The clerk who received the fax scans it into his dedicated scanning system. The fax is displayed in the system’s scan dialog window.
  3. The clerk (or another authorized user) uses the SAP ArchiveLink to call up the storage for subsequent entry function. He then chooses a document type that is to be assigned to the scanned document (for example, "documents for customer complaints").
  4. The clerk confirms the assignment of the document type. This triggers a workflow in which a mail is sent to the person responsible for creating a quality notification (for example, Mr. Smith in the Quality Assurance department).
  5. Mr. Smith receives the work item in his integrated inbox. When he processes the work item, the system automatically calls up the transaction to create a quality notification and the SAP ArchiveLink Viewer. The SAP ArchiveLink viewer displays the stored document.
  6. Mr. Smith enters the data for the first problem (defective parts) in the quality notification. When he saves the notification, the system automatically assigns the scanned document to the quality notification.
  7. In another session in the R/3 System, Mr. Smith creates a second quality notification. In this notification, he enters the data for the second problem (missing parts). He now assigns the original document (which was previously assigned to the first notification) to this second notification.
  8. Mr. Smith saves the second quality notification.
  9. Returning to the first session, Mr. Smith calls up the first notification again using the change function. When the system displays the notification header, he selects Environment ® Object links to display the archived letter in the SAP ArchiveLink viewer.
  10. In the second session, he calls up the second notification again using the change function. In the notification header, he selects Environment ® Assign originals. The system displays a series of dialog boxes in which he can select the original document and assign it to the second notification.
  11. Mr. Smith saves the second notification to complete the storage process.