The following steps describe a typical scenario for storage for subsequent entry, in which incoming documents are stored, before a quality notification has been created:

1. A clerk in the central mailroom of a company receives a letter of complaint from a customer, who has received a shipment of defective goods.
2. The clerk scans the letter of complaint into his dedicated scanning system. The letter is then displayed in the system’s scan dialog window.
3. The clerk (or another designated person) selects the function for subsequent storage and chooses an appropriate document type to which the scanned document will be assigned (for example, "documents for customer complaints").
4. The clerk confirms the assignment of the document type. This triggers a workflow, in which a mail is sent to whoever is responsible for processing the work item (for example, Mr. Jones in the Quality Assurance department).

5. Mr. Jones receives the work item in his integrated inbox. When he processes the work item, the system automatically calls up the transaction for creating a quality notification and the SAP ArchiveLink Viewer. The SAP ArchiveLink viewer displays the scanned incoming document.
6. Mr. Jones documents the problem in the quality notification and then saves the notification. The system automatically assigns the original document to the quality notification by means of an internal link table entry.
7. When Mr. Jones or any other authorized person calls up the notification again, he can display the original document by choosing Environment ®Object links.