Logging the Service Notification 

Use

Log on to the IDES system. This user reports the service notification.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Notification ® Create (Special) ® Problem Notification.

    Transaction Code

    IW54

  2. Enter the following data:
    3.

    Field

    Data

    Equipment

    10003594

  3. Choose .

    4. The system calls up the service contract data (40000076) for this equipment.

    The system also informs you that the catalog profile has been copied from the equipment. This means that information related to the equipment, such as contact information, has been included in the service notification.

  4. Choose the Items tab page, then position your cursor on the Damage field and choose the F4 input help.

    5. You see a catalog selection.

  5. Choose E (Hard disk out of order) and Select in the dialog box.
  6. Choose .

    7. Note the notification number.

  7. Choose .
  8. Choose No in the Confirmation Prompt dialog box.

    9. The Confirm. Prompt dialog box refers to the creation of a new service notification.

  9. Log off from this IDES system.