Processing the Customer Complaint 

  1. Log on to your IDES system as user WF-PP-P , password Welcome , language EN .
  2. Call up the transaction as follows:
    3.

    Menu Path

    Office ® Workplace ® Inbox ® Workflow

    Transaction Code

    SBWP

  3. Choose PP customer complaint.
  4. Choose .

    5. The fax from Christal Clear is displayed again in a separate dialog box Archive Link.

  5. Close the fax window to see the dialog box. The document type PP customer complaint is displayed in the dialog box.
  6. Choose Process.
  7. Enter the following data:
    8.

    Field

    Data

    Change number

    No entry

    Change type

    003

  8. Choose .
  9. Enter the following data:
    10.

    Field

    Data

    Change number

    Christal complaint

    Reason for change

    Descriptive text, such as "Customer complaint, ignition failure"

    Change no. status

    01 (active)

  10. Choose .
  11. Choose to accept the default object types.
  12. Choose to refresh the Workflow Inbox.
  13. Choose .

Do not log off, the next step is performed by the same user.