Simulating an Incoming Fax for ECM Using ArchiveLink 

Use

This step simulates an incoming customer complaint received by Fax. The Fax is assigned to a document type which links it to the workflow template (in this case, the SAP Business Workflow for Engineering Change Management).

This procedure assumes that the ArchiveLink functionality is available and that the corresponding customizing functions for ArchiveLink have been completed. If this has not been done, the demo script will not work.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Office ® Workplace ® Shared folders

    Transaction Code

    SBWP

  2. Choose the ‘ +’ to the left of the AL:DOCS folder.

    3. The entries under AL:DOCS are displayed.

  3. Double-click on the ECM folder.
  4. Select the Christal Clear Corp. document.
  5. Choose Document ® Execute with the right-hand mouse key.

    6. The receipt of a fax is simulated. The ArchiveLink display function opens the Archive Link dialog box to see this example fax.

  6. Close the fax window to see the dialog box.
  7. In the dialog box, enter the following data:
    8.

    Field

    Data

    Document type

    PPICOMPLAI

    Choose the F4 input help to call up a list of possible entries.

  8. Choose .

    9. The Workflow utility now begins to route the invoice to the user responsible for processing customer complaints, (in this case WF-PP-P ).

  9. Choose .
  10. Log off from this IDES system.

Logon as user WF-PP-P in the next process step to process the complaint further.