If the online store is available, this means that your customer can generate a sales order which is then created in the R/3 System.

The layout area headings - not the short texts - are used for shops (higher-level layout areas) and for subdivisions of the shops.

If you have not maintained the texts and prices, the system displays three red question marks. You can display other texts if you change the variable missing_entry in the language-dependent resource file.

The service names for this Internet Application Component are:

• WW10 (Product catalog
• WW20 (Online store)
• WW30 (Online store for Business-to-Business Procurement Application)

You can find all the relevant data under these service names in the SAP@Web Studio.

• Product catalog variant, which defines the language and currency to be used. (You can have a separate variant for each combination of language and currency.)

• Profiles for product presentation, customer management, and order management.

• A special sales office, which enables you to track your Internet sales transactions in the Information System separately from your normal POS transactions.

• If the customer registers, the system creates a customer master record. Essentially, only address information is taken from user input. Additional information, such as company code and sales area data, is copied from the reference customer specified in the online store master record. (The reference customer must belong to an account group with internal numbering.)

If you have both a retail and a wholesale online store, for example, then you might have different profiles for each one. The system reads the profiles when the online store is first invoked, and takes them into account throughout the session.

The R/3 product catalog consists of:

• Basic data (such as specific articles)

• "Layout" data, which defines a rough placement of product groups (where and how the articles will appear in the online store)

For the Internet Application Component, R/3 interprets the product catalog layout in the following way:

• Layout areas at the first level are shown as shops.

• Layout areas beneath a shop node represent product groups within the shop.

Consequently, each R/3 product catalog that is to be used in the Internet Application Component must have at least two layout area levels: highest level for shops, lower levels for product groups.

The Internet Application Component shows any long texts, pictures, or sound files that are assigned to items and shop layout areas. If such multimedia objects are assigned to non-shop layout areas or generic article variants, they will not appear in the Internet Application Component.