Designing a Web Form to Process a Work Item 
Purpose
You want to design a Web form to process a work item.
Prerequisites
A namespace template and a development class must be defined in Customizing. To do so, carry out the activity Name range maintenance for task-related transactions in Customizing for SAP Business Workflow.
Process Flow
Multiple-line elements or elements that reference an object or structure are not supported at present.
The elements in the task container that are only to be displayed on the form must be
Multiple-line elements or elements that reference an object or structure are not supported at present.

A Web transaction is an R/3 transaction that must be specially designed so that it can be called from an HTML page. The name of this transaction is generated and consists of the namespace template that you defined in Customizing and the task ID.
An ITS service essentially comprises an ITS service description, HTML templates (one for every screen in the R/3 transaction) and language-support files.
The Studio is a development tool linked to the R/3 System that runs on your PC. The Studio assumes that the ABAP transaction already exists and that you want to create (or change) the ITS service components.