Show TOC

Internal Service Requests 

Use

The internal service request enables you to apply for a service in the intranet using a simple form, or freely defined text, and to have that service performed. You do not require knowledge of the SAP-R/3-System. An example of the type of action you can request could be an office move . The request is automatically forwarded to the person who executes it. If the service request incurs costs, it may go for approval via a cost center or budget manager who can calculate the cost.

This function means that you use the intranet to process numerous transactions that were previously made via mail or telephone. You can enter requests and check their processing status at any time of day, every day of the week.

Effects on Customizing

For more information on Customizing, see Cross-Application Components -> Internet / Intranet Services -> Internal Service Request.

See also

For more information on internal service requests, see the SAP Library under Cross-Application Components -> Internal Service Request.

For more information on Easy Cost Planning and Easy Execution, see the SAP Library under Financials -> Controlling -> Product Cost Controlling -> Product Cost Planning -> Easy Cost Planning and Execution Services.