Querying the Operating Status of External Components 

Use

You can display the current operating status for an SAPconnect node and telephony server from SAPconnect and SAPphone system administration. If errors occur, you can set the trace for the external communication component to the highest level directly from the SAP System. The trace logs the data until you reset it.

Prerequisites

You can only query the operating status in the SAP System if the external communication system or the external telephony software supports the query. This is the case for all telephony gateways certified by SAP.

Procedure

  1. Choose Utilities ® Trace ® Server status and trace.
  2. Specify the node or telephony server that represents the external software.

    3. The current operating status for the component is displayed in the frame Status.

  3. To receive more information, double-click on the required component (for example, SAPPHONE).