Creating a Master Warranty (SAP Library

Creating a Master Warranty

Choose Logistics ® Customer Service ® Service agreements ® Warranties ® Master warranty ® Create.

The initial screen Create master warranty is displayed, where you can enter the warranty number if your company uses external number assignment.

Choose Continue . The initial master warranty screen is displayed.

Enter the short text for the warranty header. If necessary, you can add a more detailed description using the long text function.

Enter the warranty type.

The warranty type specifies what sort of warranty is involved. For more information, see Warranty Management

Enter a service in the block Service. Depending on the type of service entered, the system displays whether the service is already configured or whether it is configurable in the checkboxes Configured and Service is configurable. You can change the configuration of the service by choosing Configuration. You must enter an inclusive/exclusive indicator for each service item. You use this indicator to define whether the item should be included in the warranty, or whether it is excluded from it. Inclusive and exclusive items can be combined in a warranty.

Select one of the following radio buttons to define the relationship between the different counters for an item:

AND specifies that all counter readings must be valid in order for the warranty to be valid

OR specifies that at least one of the counter readings must be valid, in order for the warranty to be valid

Enter one or more warranty counters together with the appropriate value for each service item.

The counters record the time or the counter readings for the validity of the warranty. The value entered, together with the unit of measure, equals the maximum amount (time or counter reading) for which the warranty is valid (for example, up to 1 year, or up to a reading of 9999).

For more information, see Defining a Warranty Counter

You can classify master warranties by choosing Classification. In order to do this, you must have already created the classes for the master warranties in the Classification System. The advantage of this is that you can then search for master warranties by class. For more information, see CA-Classification.