Quality Management (QM) 
Quality Management (QM)
Purpose
With the functions of the Quality Management (QM) module, you can implement the most important elements of a QM system, as specified in ISO 9000. These functions are complemented by other integrated application components of the SAP system (such as MM, SD, PP).
Implementation Considerations
The 20 elements of a quality management system according to the ISO 9000 series of standards are represented by integrated functions throughout the entire R/3 System. The elements are represented as follows:
Elements |
Representation in the SAP R/3 System |
1 (Management responsibility) |
QM (Quality Management), HR (Human Resources) |
2 (Quality management system) |
QM, PM (Plant Maintenance), PP (Production Planning), PS (Project System) |
3 (Contract review) |
SD (Sales and Distribution) |
4 (Design control) |
PP, PS |
5 (Document and data control) |
Document Management System, ArchiveLink |
6 (Purchasing) |
QM, MM (Materials Management), PP |
7 (Control of customer supplied product) |
QM, PM, MM |
8 (Product identification and traceability) |
QM , MM |
9 (Process control) |
PM, PP |
10 (Inspection and testing) |
QM |
11 (Control of inspection, measuring and test equipment) |
QM, PM, PP |
12 (Inspection and test status) |
QM |
13 (Control of nonconforming product) |
QM, CO |
14 (Corrective and preventive action) |
QM, PM |
15 (Handling, storage, packaging, preservation and delivery) |
SD, MM |
16 (Control of quality records) |
QM, MM |
17 (Internal quality audits) |
QM |
18 (Training) |
HR |
19 (Servicing) |
QM, PM |
20 (Statistical techniques) |
QM |
Integration
The integration of the QM application component in the R/3 System allows quality management tasks to be combined with those in other applications (such as materials management, production, sales and distribution and cost accounting).
Features
The QM application component supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.
The following components are available in QM: