This section describes the calculation of the scores for the semi-automatic subcriteria available in the standard SAP System for the main criterion "External Service Provision". The following applies to the subcriteria "Timeliness of External Service Provision" and "Quality of External Service Provision".

For the system to be able to perform the necessary calculations, you must enter scores for the two subcriteria at the time of service entry. These scores are updated at the time of service acceptance and are then available to Vendor Evaluation for analysis purposes.

1. If new scores for the criteria "Timeliness of External Service Provision" and "Quality of External Service Provision" are updated after service acceptance, these are merged - after smoothing - with the existing scores for the current month. In the process, the system applies the smoothing factor Service, which is defined in Customizing.
2. When a vendor evaluation is run, the system determines the scores for the current month for "Timeliness of Service Provision" and "Quality of Service Provision" for each plant in which the service provider performs services, and then calculates the average. The result is the vendor’s scores for the subcriteria "Quality of Service Provision" and "Timeliness of Service Provision".