Change Work Item 

Use

The function enables you to change information and data associated with the selected work item.

Features

Changes in the initial screen

In general, the changes that are allowed depend on the type and status of the work item. The following changes are possible:

You can set and change deadline data for the start and end deadlines of the work item. You can only make specifications for deadlines that are still being monitored and are in the future. For example, dialog work items with the ready status can no longer be assigned a requested start.

Manual intervention into the processing of work items

If you are an administrator with the appropriate authorization, you can intervene manually into the processing and therefore into the process flow of a workflow. This is particularly helpful for dealing with errors. The following changes are possible:

The work item status is changed from waiting to ready.

The work item therefore appears in the workflow inboxes of the selected agents.

The work item status is changed to completed.

In the case of dialog work items, this status change (together with the current work item container) is passed on to the workflow system for evaluation. If the object method to be executed is a synchronous method with a result, the possible result values are displayed for selection.

The status of the work item is reset to ready.

The work item is therefore displayed again in the workflow inboxes of all selected agents.

Work items and, in particular, workflows with errors can be restarted after the errors have been corrected.

The information written by the workflow system in a log when the error occurred is now taken into account.

The status of the work item is changed to logically deleted.

In the case of dialog work items, this status change is passed on to the workflow system.

Locking/unlocking execution

An administrator can lock or unlock the current work item for execution. To do this, you select the appropriate function from the Edit menu.

Deleting deadlines

To delete a deadline you have changed or entered and reset it to its initial values, choose Edit ® Delete deadline.

Changing work item containers

Choose Edit ® Change container to go to the editor for changing the work item container.

The contents of the container for the relevant work item are displayed. You can change the current, runtime-specific data for the particular work item.

The container may still have elements that do not currently have a value. These elements are hidden as standard. The presence of elements that are not displayed is shown by a indicator. To display these elements, choose Edit ® Show elements.

To add more lines to container elements defined as multiline, choose Edit ® Additional line.

Activities

You can access this function in the Business Workplace by choosing Other functions, the relevant context menu or the technical work item display.