Work Item with Express Notification 
Work Item with Express Notification
Use
When the system creates a work item with priority
1 , each of its recipients receives an express notification (dialog box with appropriate text) on the screen. The recipient can call the Business Workplace directly from the express message.Excluded agents do not receive a message.
Constraints
The system does not create an express message
The system only creates express notifications when a work item is created. An express notification is not created for the new recipients of priority 1 work items that are forwarded.
If one of the selected agents processes the work item, the other agents still receive an express message.
Features
Express messages are only sent for dialog steps as soon as the system has created them with the ready status. If the work item is created first with the waiting status because its requested start has not been reached yet, the express message is not sent until the status changes from waiting to ready.
Activities
How is the priority set?
The priority of a work item can be determined for steps that require a dialog with the user. It is defined in the tab page Miscellaneous of the step definition.