As business-oriented evaluation of workflows is particularly useful for the purposes of information and optimization. Questions such as the following are asked:

• Who did what and when?
• In what context and for what purpose was something done?
• What was done with respect to particular objects (for example notifications of absence) and how long did it take?

You have one or more productive workflows in your R/3 System.

Process controllers forward the analyses to management or make suggestions for improvement. This can create work for process consultants and workflow developers.