Sending Internal Messages 

Use

After you have analyzed the open items, you want to ask a clerk to be responsible for a customer (for example, the first customer in the list).

Procedure

  1. Call up the transaction as follows:
  2. Menu Path

    From the Customer Balances node, choose Accounts Receivable Information System

    Transaction Code

    S_ALR_87012167

  3. In the reporting tree, choose Due Date Analysis ® Evaluation by Industry ® For Credit Control Area.
  4. Choose the following credit control area:
  5. Report

    Europe

    North America

    For credit control area

    1000 credit control area Europe

    3000 credit control area

    North America

  6. Double-click on the line Manufacturing.
  7. In the previous transaction, you analyzed the first customer in the list. You now want to ask a clerk to create a proposal for a new credit limit. You therefore send him a message via the system.

  8. Position your cursor on the customer.
  9. Choose Edit ® Send Message.
  10. Enter your user name.
  11. In this example, you enter your IDES user name so that you can receive and process the notification. In practice however, you would send the notification to another clerk, who would then process it.

  12. Choose .
  13. Enter an appropriate text.
  14. Choose Table ® Save.
  15. In the dialog box, choose .
  16. The notification is sent.

  17. Choose .
  18. Call up the transaction as follows:
  19. Menu Path

    Office ® Workplace

    Transaction Code

    SBWP

  20. Choose Workplace: XXX ® Inbox ® Unread Documents.
  21. Double click on the notification that you have just sent.
  22. The text that you entered is displayed.

  23. Choose Edit ® Set to 'Done'.
  24. Choose .
  25. On the Unread Documents part of the screen, choose .
  26. The notification disappears.

  27. Choose System ® End Session.
  28. Choose until the overview tree appears.