Technical Details on Calculation

Time calculation for background work items

Wait time = total time = actual end - creation

Process time = 0

Time calculation for dialog work items

Process time = actual end - actual start

Wait time = actual start - creation

Total time = wait time + process time

Time calculation for workflows

If there is at least one dependent dialog work item, the times are as follows:

  • The wait time of the workflow is calculated from the sum of the wait times of the dependent dialog work items.
  • The process time of the workflow is calculated from the sum of the process times of the dependent dialog work items.

Each individual summand is established as described above.

If there are no dependent dialog work items, the calculation is performed as for background work items.

Defining the points in time
  • Creation:

The work item is created with the status ready or - if the requested start date has not yet been reached - with the status waiting.

When background work items have been created, they are immediately assigned the status in process.
  • Actual start:

Transition of the work item to the status in process.
  • Actual end:

Transition of the work item to the status completed.

Wait times resulting from forwarding or resubmission are not included.