A return can only be created after the preceding Nota Fiscal saída has been printed. In contrast to the regular delivery, the returns delivery will be billed directly and not by returns delivery.

There are two types of returns:

• Return with customer Nota Fiscal: The customer accepted the goods, then rejected them and sent them back with a new Nota Fiscal. The sales document type REB is appropriate for this situation. Enter the customer Nota Fiscal number in the field Reference no. The customer Nota Fiscal is created in the subsequent billing.
• Return with own Nota Fiscal: The customer has directly rejected our Nota Fiscal. The vendor receives his goods with his own Nota Fiscal saída. The sales document type ROB is appropriate for this situation. A new Nota Fiscal entrada is created in the subsequent billing.