Additional Process Information 

Data Basis

In the IDES processes for Customer Service, values are transferred to Profitability Analysis via:

A) Service Order

Costs and revenues of a service order without reference to a contract are posted to Profitability Analysis when the contract is settled.

B) Service Contract

The revenues arising from the billing of the contract are posted to the contract. The revenues arising from the billing of a service order with reference to a contract are also posted to the controlling object "Contract". When you settle the service order, the order costs are posted to the contract. Once the service contract has been settled, the costs and revenues are posted to Profitability Analysis.

If you have not yet run the IDES processes for Customer Service in your system, the values from contract settlement still appear in Profitability Analysis. This is because the IDES contracts are automatically billed and settled periodically.

C) Spare Part Order

When you bill a spare parts order, the values are transferred to Profitability Analysis. The costs of the products are not billed to the individual sales order. Instead, the costs and revenues are compared on an aggregated level for each profitability segment.